Terms of sale

Who you are buying from

DyeSublimationMugs.uk is operated by Sandycroft Workwear Ltd, registered in England and Wales (07917944), VAT number GB 125 5273 27. Our trading and returns address is 26 Babbage Road, Engineer Park, Sandycroft, Flintshire CH5 2QD. Registered office: Prior House, 129 High Street, Prestatyn LL19 9AS.

Orders and payment

We sell unprinted 11oz ceramic blanks in cartons of 36. Check your carton count, delivery details and total before paying through Stripe. Payment acknowledgement confirms receipt of the order; we accept the order when we confirm dispatch. If we cannot fulfil it, we will contact you and refund the affected amount.

Prices and order thresholds

We show prices excluding and including VAT. Mainland free delivery over £250 ex VAT and the 5% merchandise discount over £999 ex VAT use the goods subtotal before discount and exclude delivery. VAT is shown in the basket and on the VAT invoice.

Delivery and remote postcodes

Standard UK mainland delivery costs £8 inc VAT unless the free delivery threshold is met. For remote mainland postcodes, we may contact you after ordering to agree any extra delivery charge before dispatch. You may decline and cancel for a full refund if you do not wish to pay it. We do not charge extra without agreement. Contact us before ordering for deliveries outside UK mainland or time-sensitive orders.

Returns and your rights

See our returns and cancellation policy. Nothing in these terms limits rights that cannot be excluded by law. Questions or complaints can be sent to sales@sandycroft-workwear.co.uk or raised on 01244 638 747.