Returns and cancellations

30-day change-of-mind returns

Tell us within 30 days of delivery if you want to return blank mugs. For the voluntary period beyond your statutory cancellation rights, the mugs must be unused, unprinted and resalable in their original packaging. The voluntary policy applies to trade orders unless separately agreed terms say otherwise.

How to return a carton

Email sales@sandycroft-workwear.co.uk with your order reference and the number of cartons. Return address: Sandycroft Workwear Ltd, 26 Babbage Road, Engineer Park, Sandycroft, Flintshire CH5 2QD. Pack the ceramics securely and keep proof of postage. For change-of-mind returns you pay return postage unless we agree otherwise.

Online consumer cancellation

For eligible purchases, you can cancel within 14 days of delivery and have another 14 days to send the goods back. Tell us clearly by email or post. You can say: “I cancel my order [reference] for [goods], delivered on [date]. My name and address are [details].” You may inspect the goods as in a shop. Where the law allows, we may deduct for value lost through handling beyond what is needed to inspect them.

For eligible consumer cancellations, we refund the goods and standard outbound delivery where required. We refund to the original payment method within 14 days of receiving the goods or proof of return, whichever is earlier. Your statutory rights are unaffected.

Damaged, faulty or incorrect goods

Tell us the order reference and what is wrong. If practical, keep the packaging and send photos of the label, carton and affected mugs. Photos help us investigate; they are not required to exercise your legal rights. If we are responsible, we will provide the applicable remedy and cover reasonable return costs.